Store Policies
Order Processing Time
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Orders are processed within 3-5 business days. Custom or personalized orders may take longer depending on the complexity of the request.
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You will receive an email confirmation once your order has been shipped.
Shipping Policy
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We ship orders via [list your preferred carriers, e.g., USPS, FedEx, etc.].
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Domestic shipping typically takes 5-7 business days, while international shipping times vary by destination and may take up to 2-4 weeks.
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A tracking number will be provided for all shipped orders.
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Customers are responsible for any customs fees or import taxes for international shipments.
Returns and Refunds
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Returns: We accept returns for damaged or defective items within 14 days of delivery.
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To initiate a return, please contact us at [your email address] with a photo of the item and a brief explanation of the issue.
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Once the return is approved, we will provide a return shipping label and process a refund or replacement.
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Refunds: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.
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Custom or personalized items are non-refundable unless they arrive damaged or defective.
Order Changes and Cancellations
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You may cancel or modify your order within 24 hours of placing it.
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After 24 hours, changes or cancellations may not be possible as we begin processing orders quickly.
Custom Orders
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Custom orders are made to your specifications, and as such, they are final sale.
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Please double-check all customization details before submitting your order.
Payment Methods
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We accept all major credit cards, [PayPal, Venmo, etc.], and other secure payment methods available through our website.
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Payment is required at the time of checkout.
Lost or Delayed Packages
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While we are not responsible for delays caused by the shipping carrier, we will do our best to assist in locating lost packages.
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If your package has not arrived within the expected timeframe, please contact us.
Contact Us
If you have any questions about our store policies, please don’t hesitate to reach out at [3DprintedPals@Gmail.com] or through our Contact Us page. We are here to ensure your experience with 3D Printed Pals is nothing short of delightful!
Privacy & Safety
Privacy & Safety Policy
Your Privacy Matters
At 3D Printed Pals, we are committed to protecting your personal information and ensuring your online safety. This policy outlines how we collect, use, and safeguard your data when you interact with our website and services.
Information We Collect
We collect only the information necessary to process your orders and provide the best possible experience, including:
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Personal Information: Name, shipping address, email address, and phone number.
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Payment Information: Billing details, securely processed via [your payment processor].
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Usage Data: Non-personal information such as your browser type, IP address, and how you interact with our website, collected to improve functionality and performance.
How We Use Your Information
We use your information for the following purposes:
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To process and fulfill your orders.
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To send order confirmations, shipping updates, and other necessary communications.
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To respond to your inquiries or provide support.
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To improve our website, products, and services through analytics and feedback.
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To send optional promotional emails about new products, special offers, and events (only if you opt-in).
How We Protect Your Information
We take the security of your data seriously and implement the following measures:
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Secure Transactions: All transactions are encrypted via SSL (Secure Socket Layer) technology.
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Data Minimization: We collect only the data we need and retain it for as long as necessary to fulfill its purpose.
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Restricted Access: Your personal information is accessible only to authorized personnel who require it to perform their job duties.
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Trusted Payment Processors: Payment details are handled securely by [list payment processors, e.g., Stripe, PayPal, etc.], and we do not store your credit card information.
Third-Party Sharing
We do not sell or share your personal information with third parties, except:
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When necessary to fulfill your order (e.g., shipping carriers).
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To comply with legal obligations (e.g., court orders or fraud prevention).
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With your explicit consent.
Cookies and Tracking
We use cookies to enhance your browsing experience. Cookies help us:
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Remember your preferences.
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Track website performance and improve functionality.
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Offer personalized recommendations.
You can manage or disable cookies through your browser settings.
Children's Privacy
Our website and products are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take appropriate action.
Your Rights
You have the right to:
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Access, update, or delete your personal information.
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Opt out of promotional emails at any time.
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Request details about how your data is used.
To exercise your rights, please contact us at [your email address].
Safety Measures
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All 3D Printed Pals are designed with safety in mind and are recommended for ages 3 and up due to small parts.
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We advise adult supervision when giving our products to children.
Updates to This Policy
We may update this Privacy & Safety Policy from time to time. Any changes will be posted on this page, and the updated policy will include the effective date.
Contact Us
If you have any questions or concerns about our Privacy & Safety Policy, please contact us at [3DPrintedPals@Gmail.com]. Your trust is important to us, and we’re here to ensure your privacy and safety.